Frequently Asked Questions (FAQ)

How can I get technical support for my product?

Our technical support team is available to assist you. You can reach them by filling out the service request form or by phone at 0819 4430 2040.

What are the support hours?

Technical support is available from 8:00 AM to 5:00 PM, Monday to Friday.

Is there a warranty on your Certified-Used products?

Yes, all our certified-used products come backed by *AllTerra Assurance with a 90 Days warranty covering manufacturing defects, to include non-functioning hardware/software. Additional manufacturer warranties are available for purchase for qualifying products.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our return policy page for return instructions and details.

What should I do if my product needs repair?

AllTerra maintains and represents the pinnacle of excellence with our service department. Please fill out our service request form, or visit here for more detailed information

What do repairs cost?

Charges for repairs may vary depending on the warranty status and the nature of the repair.